
Possible Cause
1. Improper system sizing or improper
heating and cooling distribution
between areas.
2. An uneven change in occupancy
level, sun load or conditioned space
activities (cooking, washing dishes,
showers, etc.) between the areas.
1. Possible short in wiring.
2. Possible short in thermostat.
3. Possible short in heat/cool/fan
system.
4. FAN Switch set to Fan ON.
1. The location of the thermostat and/or
the size of the Heating System may
be influencing the cycle rate.
1. Thermostat thermometer setting
requires adjustment.
1. Voltage spike or static discharge.
1. The desired setpoint conflicts with the
setpoint of the COOL mode.
1. The desired setpoint conflicts with the
setpoint of the HEAT mode.
Symptom
Temperature Difference
between Thermostat
and Remote Location
Heat, Cool or Fan
Runs Constantly
Furnace
(Air Conditioner)
Cycles Too Fast
or Too Slow (narrow or
wide temperature swing)
Thermostat Setting &
Thermostat Thermometer
Disagree
Blank Display and/or
Keypad Not Responding
Heat Setpoint will
not Respond to the
Temperature Up Key
Cool Setpoint will
not Respond to the
Temperature Down Key
Forgot Keypad
Lockout Code
Why won't my 2nd or
3rd stage come on?
Corrective Action
Selecting a high or low priority for the thermostat or
sensor location during program periods can help even out
minor temperature imbalances between the thermostat
and remote sensor locations. This is also useful for
scheduled or predictable events like occupancy level or
sun load during particular times of the day. If the tempera-
ture difference remains large after assigning priorities,
system modification or zoning may be necessary to
balance the temperature distribution.
Check each wire connection to verify they are not shorted
or touching together. No bare wire should stick out from
under terminal screws. Try resetting the thermostat as
described above. If the condition persists the manufac-
turer of your system or service person can instruct you
on how to test the Heat/Cool system for correct operation.
If the system operates correctly, replace the thermostat.
Digital thermostats normally provide precise temperature
control and may cycle faster than some older mechanical
models. A faster cycle rate means the unit turns on and
off more frequently but runs for a shorter time so there is
no increase in energy use. If you would like to increase
the cycle time, choose SL for slow cycle in the menu,
step 4. If an acceptable cycle rate is not achieved as
received or by choosing slow cycle, contact a local
service person for additional suggestions.
The thermometer can be adjusted +/- 3 degrees. See
Temperature Display Adjustment in the Configuration
Menu section.
Use the Reset Operation at top of previous page.
Change system mode to COOL. Raise the Cool setpoint.
Return to HEAT mode and set desired temperature.
Change system mode to HEAT. Lower the Heat setpoint.
Return to COOL mode and set desired temperature.
With the thermostat in any mode, press and at the
same time to enter the configuration menu at the point
where the lockout code is to be entered. Press and
and SYSTEM button at the same time to reset the lockout
code, unlock the keypad.
Your thermostat is designed to determine the optimum
time to activate the second stage. Simply raising the
temperature in heating or lowering it in cooling will not
always force the thermostat to bring the second stage on
quickly. There is a time delay from 0-30 minutes depend-
ing on the performance of the first stage of the system.
TROUBLESHOOTING
19
Communication Problem Solving
Problem solving steps are assuming that the thermostat and wireless remote sensor are together as a kit and are set up at the factory to
operate together. If a thermostat or sensor is being replaced the thermostat and sensor must have Learning Mode, or binding, run to associate
the sensor with the thermostat. See Learn Mode Option on page 11 of Installation Instruction.
Symptom
No Communication
between Sensor and
Thermostat
Possible Cause
Antenna wire installed improperly
24VAC not being provided
Configuration Menu items changed that
prevent communication.
Corrective Action
Antenna wire must be installed into the wall
Check thermostat wiring and RC/PS switch position. If
terminal C has a wire connected, RC/PS switch must be
in RC position, if terminal C does not have a wire
connected, RC/PS switch must be in PS position.
Reset thermostat by pressing , , and SYSTEM keys
at the same time. Be sure that thermostat has remote
enabled. Begin Learn mode on remote sensor. Begin
Learn mode on thermostat. Thermostat will indicate LER
and OK within one minute.
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